We believe in being totally transparent about how we handle your information. This policy explains what data we collect, why we need it, and how we keep it safe.

Information We Collect

When You Enter Giveaways

• Your name, email address, and phone number so we can communicate with you about the giveaway and related promotional offers. Unsubscribe at any time.

• SMS: Message/data rates may apply; reply STOP to opt out.

• Any additional information you provide to help us evaluate your eligibility and judge the contest

When You Make a Purchase

• Name and email address (to send you order confirmations and shipping updates)

• Shipping address (so we can send you your mural)

• Billing information (don't worry, this goes straight to our secure payment processor, Stripe)

• Order history (to help with customer service and returns)

When You Browse Our Website

• IP address and device information (to help our website work better)

• Pages you visit and how long you stay (to understand what our customers like)

• Location data (to show you relevant shipping information)

• How you found us (to understand which of our marketing efforts work best)

When You Interact With Us

• Your comments and product reviews

• Customer service communications

• Survey responses (if you choose to participate)

• Email preferences

How We Use Your Information

Essential Uses

• Processing and shipping your orders

• Sending order confirmations and shipping updates

• Responding to your customer service questions

• Handling returns or exchanges

Making Your Experience Better

• Recommending products you might like

• Remembering your preferences

• Improving our website and products

• Sending you helpful tips about your purchases

Marketing (Only If You Want)

• Sharing news about sales and new products

• Keeping you posted about fun stuff happening at Whales & Willows

• Unsubscribe at any time

Who We Share Information With

Our Trusted Partners

• Our printing and shipping vendor (they need your address to send your murals!)

• Stripe (handles payment processing securely)

• Squarespace (hosts our website)

Analytics and Advertising

• Google Analytics (helps us understand website traffic)

• Meta (for advertising and understanding our audience) These services may collect your IP address and browsing behavior, but we never share your name or contact information with them.

Your Privacy Choices

You're in control! You can:

• Unsubscribe from marketing emails anytime (look for the link at the bottom of any email)

• Request to see what information we have about you

• Ask us to update or delete your information

• Opt out of analytics tracking through the banner at the bottom of our site

Keeping Your Data Safe

We take your privacy seriously! We:

• Use secure, encrypted connections

• Regularly update our security measures

• Never sell your personal information

• Only keep your data for as long as necessary

Cookies

Yes, we use cookies that help us:

• Keep you logged in

• Remember what's in your cart

• Understand how people use our website

• Make our site work better for you

You can control cookie settings in your browser, but this might affect how well our website works.

Children's Privacy

Our website is meant for grown-ups making purchases. We don't knowingly collect information from children under 13. If you think we might have collected information from a child under 13, please let us know right away.

International Customers

While we're based in Washington, USA, we love our international customers! Just know that your information may be transferred to and stored in the United States, where data protection laws might be different from your country.

Changes to This Policy

We'll update this policy when needed and let you know about big changes via email. Small updates will be posted here on our website.

Questions About Privacy?

We're here to help! If you have questions about your privacy or this policy, reach out to us via support@whaleswillows.com

Legal Stuff We Need to Say

This privacy policy is governed by Washington state law. While we try to explain everything clearly, you should know that this is a legally binding document that describes your rights and our obligations regarding your personal data.

Last Updated: October 20, 2024
Whales & Willows LLC
Washington, USA